"I appreciated your sending my exchange sparring gloves at no extra shipping cost. I felt that since we measured my son's hand and that the gloves were too small that we did our part and was going to be a little frustrated having to pay for shipping twice.
However, you listened to your customer and acted in a nice way. I ran a mail-order business for years and used to do similar things for my customers. I hope to be back in business soon as I am developing my own sports novelty product which you can check out here: Website Removed
I figured that you were the owner once you waived the additional charge. That is good for word of mouth advertising and leaves me confident in being able to recommend your business to others. It had a particular impact on me because I am currently unemployed with no benefits so my spending has been cut to the bone.
Reviewed by: paul deion from hope, RI United States.